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Frequently Asked Questions 

  • What is Remote Patient Management (RPM)?
    Remote Patient Management (RPM) refers to the use of technology to monitor and manage a patient's health outside of traditional in-person healthcare settings.
  • How does MSVH work?
    MSVH provides medical consultations and support through secure video calls, coordinating necessary tests, specialist visits, and hospital admissions as needed.
  • Is MSVH covered by Medicare?
    Yes, our services are billed under Medicare, reducing your out-of-pocket expenses.
  • What types of services are included in the subscription?
    Our subscription includes GP consultations, specialist visits, chronic disease management, weekly nurse visits, telemedicine by specialists, and more.
  • Can family members be involved in consultations?
    Yes, family members can participate in consultations, stay informed about your health, and be actively involved in care decisions.
  • What happens if I need to be admitted to a hospital?
    MSVH will facilitate hospital admissions and, for private patients, organize private beds based on availability.
  • How do I schedule an appointment?
    Appointments can be scheduled online through our website or by calling our support team at 1-800-
  • What if I need immediate medical advice?
    Our 24/7 nursing advice service is available to address urgent concerns and provide professional medical guidance at any time.

FAQ

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